Effective Date: August 27, 2026
This Refund Policy applies to refundable pre-order deposits placed through myezerone.com for Ezer One.
The $20 payment collected at the time of reservation is a refundable pre-order deposit. It is not the full purchase price of Ezer One.
The deposit reserves the customer’s place in the Ezer One pre-order and is credited toward the $599 pre-order product price if the customer later confirms the final purchase.
Customers may cancel their reservation and request a full refund of the $20 deposit at any time before confirming the final purchase.
No cancellation fee or refund deduction applies to an eligible pre-order deposit refund.
To request a refund, email contact@myezerone.com.
The request should include:
Customers should not send complete card numbers, security codes or other sensitive payment information by email.
Eligible refund requests will be reviewed and processed within 14 calendar days after the request is received.
Once processed, the refund will be returned to the original payment method used for the deposit.
The customer’s bank, card issuer or payment provider may require additional time to post the refund to the account. Processing times imposed by third-party financial institutions are outside our control.
Before any remaining product balance is collected, the customer will be given the opportunity to review:
The remaining amount will not be automatically charged or scheduled without the customer’s review and confirmation.
If the customer decides not to continue before final purchase confirmation, the customer may cancel the reservation and request a refund of the $20 deposit.
Ezer One is currently offered as a pre-order product. Hardware specifications, supported integrations, production details and delivery timing may change before final purchase confirmation.
If material changes occur, customers will be informed before the remaining balance is collected. Customers may either accept the updated terms or cancel the reservation and request a full refund of the deposit.
If Ezer One cancels the production run or determines that it cannot fulfill a reservation, the $20 deposit will be refunded to the original payment method.
The standard shipping fee is fixed at $15 USD and is not included in the $599 product price.
The $20 deposit is credited toward the product price as follows:
Only $20 is charged at the time of reservation.
Taxes, customs duties, currency-conversion fees and other applicable governmental or third-party charges are not included in the $614 total and may be disclosed separately before final purchase confirmation.
Shipping availability may depend on the customer’s destination. If we cannot ship to the customer’s location, the customer may cancel and receive a full refund of the deposit.
This policy primarily governs the refundable $20 pre-order deposit.
Any warranty, return or replacement terms applying to the completed hardware purchase will be disclosed before the customer confirms the final purchase and before the remaining balance and shipping are charged.
Payments and refunds may be processed by Stripe or another disclosed payment service provider. Refunds are returned through the applicable payment processor to the original payment method whenever possible.
For reservation cancellations, refund requests or questions about this policy, contact contact@myezerone.com.
Website: https://myezerone.com